How to Make and Cancel an Appointment

UPDATE: Due to the changing situation with Coronavirus, our reception staff will ask you a few questions before arranging an appointment for you. These questions will cover your symptoms and recent travel. This will enable us to make sure you see or speak to the right person.

If you are experiencing the symptoms associated with Coronavirus, you are asked to stay at home and call NHS 111.



Appointments can be made by calling in to the surgery, by telephoning 01634 250142  or online via the NHS or myGP Apps.  There are a number of options for seeing or speaking to a doctor:



You may consult any of the doctors who will see you in surgery by appointment. Please refer to our surgery times.

book an appointment


Telephone Advice

Please advise the receptionist if you would like a telephone consultation with the doctor or nurse.


Urgent Illness

If you think you need to be seen urgently please contact the surgery early. If an appointment is not available you will be offered a triage call. These calls may be made by the doctors or the practice nurses to ensure appropriate clinical prioritisation.


Primary Care Hubs

primary care hubs

There are evening and weekend appointments available to patients registered with the Elms, at four Primary Care Hubs across Medway. This is part of the Improving Access to General Practice initiative, and is funded through Medway Clinical Commissioning Group.

The reception staff at the surgery may be able to book an appointment through this service, subject to availability. There is further information on the website of Medway Practices Alliance.



If you require a chaperone to be present at your consultation please advise the receptionist.


Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

text message reminders

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.



If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Cancel appointments you don't need