Ordering Repeat Prescriptions

Repeat prescription requests should be made by either:

Please note we do not take requests for repeat medications by telephone.  

Please allow 4 working days for your prescriptions to be processed. Remember to consider weekends and bank holidays too.

Medication Queries

If you have a medication query, please call 01634 250142 and select Option 4, or complete the Contact Us form.

Please note that Reception Staff are not permitted to discuss medication/prescription queries.

Dispensing Patients

Medication can be given to patients who live in Isle of Grain, Allhallows, Lower Stoke, Upper Stoke, Middle Stoke, and High Halstow.

We can also give you your medication if you live in the Hoo area and are more than one mile away from the nearest pharmacy.

When you register, we'll let you know if you fit into either of these categories.

Medication Reviews

If you take repeat medication, you'll need to talk to or see a doctor, nurse practitioner, practice nurse or clinical pharmacist at least once a year to review it. You’ll see a reminder on your repeat slip.

Make sure to book the right appointment to avoid delays with your future prescriptions.

Emergency Prescription Requests

Please note, we don’t have an "Emergency Prescription Request" service.

Important Information about your Sleeping / Anxiety Medication (Benzodiazepines and Z Drugs)

Sleep and anxiety medications work best if you only use them for short-term situations. If you need to use them for a longer time, it's best to use them only when needed to avoid getting dependent on them or building up a tolerance. Please see further information here.

Prescription Charges and Exemptions

There are special rules to help people who might have trouble paying for NHS prescriptions, dental charges, eye care, and travel to the hospital.

The NHS prescription charge is a set amount that the government has decided is fair for those who can afford to pay for their medicines. If you need a lot of medication, prescription prepayment certificates (PPCs) can save you money. Most adults in England have to pay for their prescriptions.

NHS Prescription Charges

Prescription Payment Certificate (PPC)

Some items are always free, like contraceptives and medicines given to people staying in the hospital.

There is further information about prescription exemptions and fees on the NHS website.

Medicines A-Z